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Customer commercial agreement
AGR-CRG-2024-001
Cyprus Retail Group Ltd - Cyprus Retail Group ERP Commercial Agreement
Agreement summary
Customer
Cyprus Retail Group Ltd
Source
accepted-offer
Service Start Date
2024-05-01
First Invoice Date
2024-05-01
Billing Cycle default
monthly
Payment Terms
14 days
Payment method
Card token
Cancellation policy
approval-required
Contract
CTR-CRG-ERP-2024
ERP reference
ERP-CRG-AGR-001
Agreement totals
Current, future, tax, and internal economics.
Current monthly
€700.00
One-time pending
€900.00
Instalment balance
€0.00
Next Invoice
€1,904.00
2026-05-30
VAT
€304.00
Internal cost
€1,775.00
Margin
-10.9%
MRR / ARR
€700.00 / €8,400.00
Why customer pays €1,904.00
Customer-facing commercial explanation with internal-only cost kept outside the portal.
Accounting Monthly Plan
Accounting module monthly subscription is pending cancellation from 2024-05-01.
€420.00
Stock Monthly Plan
Stock module monthly subscription is active from 2024-05-01.
€280.00
Training 3-Session Package
Three training sessions, one delivered and two scheduled is pending implementation from 2024-05-01.
€900.00
Cyprus VAT
Standard Cyprus VAT at 19% is applied to taxable agreement lines.
€304.00
Audit timeline
No agreement audit events yet.
Current charges
Recurring, usage, support, VAT, MRR and ARR from active lines.
| Agreement Line | Status | Service Start Date | Billing Cycle | Amount |
|---|---|---|---|---|
| Accounting Monthly Plan | Pending cancellation | 2024-05-01 | monthly | €420.00 |
| Stock Monthly Plan | Active | 2024-05-01 | monthly | €280.00 |
One-time / acquired items
Hardware, training, setup fees, implementation, delivery, and payment state.
| Agreement Line | Status | Service Start Date | Billing Cycle | Amount |
|---|---|---|---|---|
| Training 3-Session Package | Pending implementation | 2024-05-01 | one-time | €900.00 |
Instalments
Payment schedule and remaining balance for hardware or invoices paid in parts.
No instalment lines.
Future scheduled lines
Future services, price changes, starts, cancellations, and forecast effect.
| Agreement Line | Status | Service Start Date | Billing Cycle | Amount |
|---|---|---|---|---|
| Accounting Monthly Plan | Pending cancellation | 2024-05-01 | monthly | €420.00 |
Agreement Lines
Items, services, plans, bundles, hardware, training, usage, pricing, VAT, internal cost and implementation state.
| Agreement Line | Type | Pricing | Status | Service Start Date | First Invoice Date | Billing Cycle | Qty | Unit price | Discount | VAT | Total | Cost | Margin | Implementation | Actions |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
L01 - Accounting Monthly Plan Accounting module monthly subscription | plan | Fixed recurring price | Pending cancellation | 2024-05-01 | 2024-05-01 | monthly | 1 | €420.00 | 0% | €79.80 | €499.80 | €155.00 | 63.1% | Required | |
L02 - Stock Monthly Plan Stock module monthly subscription | plan | Fixed recurring price | Active | 2024-05-01 | 2024-05-01 | monthly | 1 | €280.00 | 0% | €53.20 | €333.20 | €90.00 | 67.9% | Not required | |
L03 - Training 3-Session Package Three training sessions, one delivered and two scheduled | training | Training/session-based price | Pending implementation | 2024-05-01 | 2026-05-30 | one-time | 3 | €300.00 | 0% | €171.00 | €1,071.00 | €1,530.00 | -70.0% | Required |
Agreement Changes
Pending, applied, rejected, and scheduled agreement changes.
Agreement Change Requests
Agreement Changes are separate from cancellation requests and show financial and implementation impact.
| Agreement Change # | Type | Requested by | Status | Effective date | Financial impact | Approval | Implementation | Actions |
|---|---|---|---|---|---|---|---|---|
| CHG-CRG-2026-002 Customer requested Accounting module cancellation after notice period. | Remove service | Elena Ioannou | Scheduled | 2026-07-14 | -€420.00 MRR €0.00 next invoice | Approved | Pending implementation | View |
| CHG-CRG-2026-005 Remaining onboarding sessions scheduled. | Add training | Sofia Georgiou | Scheduled | 2026-05-12 | €0.00 MRR €1,071.00 next invoice | Not required | Scheduled | View |
Versions
Snapshots after commercial changes.
v1 - Initial agreement
Initial commercial agreement activated.
v4 - Latest commercial version
Current active commercial state.
Implementation Flow
Tasks generated from Agreement Lines, Agreement Changes, and cancellations.
Deliver training
Training - Not started
Deliver training
Training - Not started
Remove Accounting module access
Accounting module - Blocked
Billing change does not automatically update the real software. Manual implementation task required.
Create or complete the operational task before promising the customer that access, delivery, training, or removal is finished.