Controls

Approval Rules

Approval policies for pricing, cancellations, backdated changes, credit notes, imports, public visibility, credit overrides and tenant suspension.

Active rules

Approval required

Customer-visible rules

Rules are simulated, audited and presentation-grade; no backend approval engine is implemented.

Trigger	Condition	Behavior	Approver	Escalation	Audit	Customer-visible
Discount above threshold	Discount > 20%	Approval required	Approver / Manager	Escalate to Tenant Owner after 24h	Required	No
Price below cost	Line price < internal cost	Approval required	Finance Manager	Block finalization after 48h	Required	No
Margin below threshold	Margin < 25%	Approval required	Finance Manager	Escalate to Tenant Owner	Required	No
Cancellation before contract end	Effective date before commitment end	Approval required	Approver / Manager	Notify account owner	Required	Yes
Backdated change	Effective date before today	Approval required	Finance Manager	Finance review required	Required	No
Credit note above threshold	Credit note > EUR 500	Approval required	Finance Manager	Tenant Owner after 24h	Required	No
Manual invoice above threshold	Manual invoice > EUR 2,500	Approval required	Finance Manager	Finance director placeholder	Required	No
Import creating billing agreements	Import option creates commercial agreements	Approval required	Tenant Admin	Operations review	Required	No
Import creating missing customers	Billing import creates customer automatically	Warning only	Tenant Admin	Audit review	Required	No
Public catalog visibility change	Entity visibility changes to all customers	Approval required	Tenant Owner	Notify catalog owner	Required	No
Customer credit limit override	Credit hold overridden	Approval required	Finance Manager	Tenant Owner after 24h	Required	No
Tenant suspension	Platform-level tenant suspension	Approval required	Platform Owner	Platform audit review	Required	No