Agreement changes
Agreement Change Requests
Global register for add, remove, upgrade, downgrade, price, quantity, backdated and future-dated agreement changes.
Agreement Change Requests
Agreement Changes are separate from cancellation requests and show financial and implementation impact.
| Agreement Change # | Type | Requested by | Status | Effective date | Financial impact | Approval | Implementation | Actions |
|---|---|---|---|---|---|---|---|---|
| CHG-CRG-2026-001 Customer accepted a hidden CRM launch offer. | Add service | Andreas Kyriakou | Needs implementation | 2026-04-10 | €180.00 MRR €214.20 next invoice | Approved | Pending implementation | View |
| CHG-CRG-2026-002 Customer requested Accounting module cancellation after notice period. | Remove service | Elena Ioannou | Scheduled | 2026-07-14 | -€420.00 MRR €0.00 next invoice | Approved | Pending implementation | View |
| CHG-CRG-2026-003 POS subscription starts after hardware rollout readiness. | Future-date change | Sofia Georgiou | Scheduled | 2026-07-29 | €285.00 MRR €0.00 next invoice | Not required | Scheduled | View |
| CHG-CRG-2026-004 Larnaca branch requested another POS machine. | Add hardware | Christos Papadopoulos | Pending approval | 2026-08-13 | €380.00 MRR €452.20 next invoice | Pending | Pending approval | View |
| CHG-CRG-2026-005 Remaining onboarding sessions scheduled. | Add training | Sofia Georgiou | Scheduled | 2026-05-12 | €0.00 MRR €1,071.00 next invoice | Not required | Scheduled | View |
| CHG-CRG-2026-006 Review low-margin CRM negotiated price before renewal. | Change price | George Michaelides | Draft | 2026-08-28 | €60.00 MRR €0.00 next invoice | Pending | Not required | View |