Operational control
Cancellations
Cancellation requests stop or remove customer services. They may require approval, billing impact calculation, and manual implementation tasks.
Pending approval
1
Manager review required
Scheduled cancellations
1
Future effective date
Requires implementation
2
Manual service work
Estimated revenue loss
€14,100.00
ARR impact
Credits to issue
€0.00
Estimated credit notes
Cancellation fees
€0.00
Fee policy impact
Cancellation register
Full and partial cancellations across agreements, lines, subscriptions, future services, support, training, portal services, and instalments.
| Request number | Customer | Scope | Target service/agreement line | Requested by | Source | Requested date | Effective date | Policy | Approval required | Status | Financial impact | Implementation status | Actions |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| CAN-2026-0020 | Cyprus Retail Group Ltd | Agreement line | Accounting module | back-office | internal | 2026-04-25 | 2026-07-14 | End of period with approval | Yes | Scheduled | €420.00 MRR €0.00 credit | Pending assignment | View |
| CAN-2026-0021 | Limassol Retail Holdings PLC | Full agreement | Hosted ERP production environment | customer-portal | customer portal | 2026-04-28 | 2026-05-30 | End of period with approval | Yes | Pending approval | €690.00 MRR €0.00 credit | Not started | View |
| CAN-2026-0022 | Ayia Napa Software | Subscription | Temporary starter add-on | back-office | internal | 2026-04-21 | 2026-05-21 | End of period without approval | No | Completed | €65.00 MRR €0.00 credit | Not required | View |