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Cancellation detail
CAN-2026-0020
Cyprus Retail Group Ltd - Agreement line
Cancelled but still active warning
1 cancelled service still needs manual access, support, POS, or portal removal confirmation.
Billing changes do not automatically update real software access.
Implementation tasks must be completed before the team assumes a paid service was delivered or a cancelled service was removed.
Cancellation target
Agreement
agr-cms-2024
Agreement line
agr-cms-2024-l01
Service/plan/item
Accounting module
Current status
Pending cancellation
Policy
Cancellation policy
End of period with approval
Approval rule
Manager approval required before future billing is changed.
Credit rule
No credit
Fee rule
None
Financial impact preview
Removes Accounting from future invoices after the effective date. No credit is due because service remains active through the paid period.
Current monthly amount
€420.00
New monthly amount
€0.00
Revenue lost
€420.00
Credit estimate
€0.00
Cancellation fee
€0.00
Next invoice impact
-€420.00
VAT impact
-€79.80
Final invoice
€0.00
Cost / margin impact
-€155.00 / -€265.00
Approval panel
Approve, reject, request changes, or mark the cancellation complete after billing and implementation are safe.
Implementation impact preview
Manual work required before the service state is safe.
Billing changes do not automatically update the real software in this mockup.
Accounting access remains active until manual ERP licence removal is completed.
Implementation required
Yes
Responsible role
Billing Operations
Due date
2026-07-14
Remove Accounting module access
Billing Operations - due 2026-07-14
Implementation tasks
Manual fulfilment, access removal, hardware, setup, and training tracked per customer.
| Task number | Task | Source | Related agreement/change/cancellation | Service/item | Status | Owner | Priority | Due date | Blocking issue | Actions |
|---|---|---|---|---|---|---|---|---|---|---|
| IMP-2026-0004 | Remove Accounting module access Remove Accounting access on cancellation date. | Cancellation request | can-cms-accounting | Accounting module | Blocked | Elena Ioannou | High | 2026-07-14 | Must wait for effective date. | Open |
Timeline
Requested
2026-04-25 09:00
Accounting cancellation requested.
Approved
2026-04-26 09:00
Manager approved end-of-period cancellation.
Implementation task created
2026-04-26 09:00
Manual access removal task linked to cancellation.
Audit
No audit events for this cancellation yet.