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Cancellation detail
CAN-2026-0022
Ayia Napa Software - Subscription
Billing changes do not automatically update real software access.
Implementation tasks must be completed before the team assumes a paid service was delivered or a cancelled service was removed.
Cancellation target
Agreement
n/a
Agreement line
n/a
Service/plan/item
Temporary starter add-on
Current status
active
Policy
Cancellation policy
End of period without approval
Approval rule
Approval is not required if the service remains billable until the paid period ends.
Credit rule
No credit
Fee rule
None
Financial impact preview
Low-risk add-on ends at period end without approval.
Current monthly amount
€65.00
New monthly amount
€0.00
Revenue lost
€65.00
Credit estimate
€0.00
Cancellation fee
€0.00
Next invoice impact
-€65.00
VAT impact
-€12.35
Final invoice
€0.00
Cost / margin impact
€0.00 / -€65.00
Approval panel
Approve, reject, request changes, or mark the cancellation complete after billing and implementation are safe.
Implementation impact preview
Manual work required before the service state is safe.
Billing changes do not automatically update the real software in this mockup.
setup-anss-starter needs manual fulfilment/removal. Billing status alone does not change ERP, POS, support, or portal access.
Implementation required
Yes
Responsible role
Billing Operations
Due date
2026-05-21
Confirm access removal
Billing Operations - due 2026-05-21
Confirm cancellation with customer
Customer Success - due 2026-05-21
Implementation tasks
Manual fulfilment, access removal, hardware, setup, and training tracked per customer.
| Task number | Task | Source | Related agreement/change/cancellation | Service/item | Status | Owner | Priority | Due date | Blocking issue | Actions |
|---|
Timeline
Requested
2026-04-21 09:00
Removed temporary starter add-on before renewal.
Audit
Cancellation completed
Low-risk cancellation completed without approval.