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Cancellation detail
CAN-2026-0021
Limassol Retail Holdings PLC - Full agreement
Cancelled but still active warning
1 cancelled service still needs manual access, support, POS, or portal removal confirmation.
Billing changes do not automatically update real software access.
Implementation tasks must be completed before the team assumes a paid service was delivered or a cancelled service was removed.
Cancellation target
Agreement
agr-setup-lrh-hosting
Agreement line
n/a
Service/plan/item
Hosted ERP production environment
Current status
Active
Policy
Cancellation policy
End of period with approval
Approval rule
Manager approval required before future billing is changed.
Credit rule
No credit
Fee rule
None
Financial impact preview
Pending approval before future billing or hosting access removal is applied.
Current monthly amount
€690.00
New monthly amount
€0.00
Revenue lost
€690.00
Credit estimate
€0.00
Cancellation fee
€0.00
Next invoice impact
-€690.00
VAT impact
-€131.10
Final invoice
€0.00
Cost / margin impact
-€220.00 / -€470.00
Approval panel
Approve, reject, request changes, or mark the cancellation complete after billing and implementation are safe.
Implementation impact preview
Manual work required before the service state is safe.
Billing changes do not automatically update the real software in this mockup.
AGR-SETUP-LRH-HOSTING needs manual fulfilment/removal. Billing status alone does not change ERP, POS, support, or portal access.
Implementation required
Yes
Responsible role
Billing Operations
Due date
2026-05-30
Confirm access removal
Billing Operations - due 2026-05-30
Confirm cancellation with customer
Customer Success - due 2026-05-30
Implementation tasks
Manual fulfilment, access removal, hardware, setup, and training tracked per customer.
| Task number | Task | Source | Related agreement/change/cancellation | Service/item | Status | Owner | Priority | Due date | Blocking issue | Actions |
|---|---|---|---|---|---|---|---|---|---|---|
| IMP-2026-0006 | Confirm access removal Prepare hosting access removal if cancellation is approved. | Cancellation request | can-lrh-hosting | Hosted ERP production environment | Pending assignment | Elena Ioannou | High | 2026-05-30 | None | Open |
Timeline
Requested
2026-04-28 09:00
Consolidating hosting environments after project closure.
Audit
Cancellation requested
Cancellation requires approval for contracted hosting setup.