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Customer commercial agreement
AGR-CRG-POS-2024
Cyprus Retail Group Ltd - Cyprus Retail Group POS Hardware and Subscription
Agreement summary
Customer
Cyprus Retail Group Ltd
Source
manual
Service Start Date
2024-05-20
First Invoice Date
2024-05-20
Billing Cycle default
monthly
Payment Terms
14 days
Payment method
Card token
Cancellation policy
approval-required
Contract
CTR-CRG-POS-2024
ERP reference
ERP-CRG-POS
Agreement totals
Current, future, tax, and internal economics.
Current monthly
€285.00
One-time pending
€0.00
Instalment balance
€2,500.00
Next Invoice
€339.15
2026-05-30
VAT
€54.15
Internal cost
€95.00
Margin
66.7%
MRR / ARR
€285.00 / €3,420.00
Why customer pays €339.15
Customer-facing commercial explanation with internal-only cost kept outside the portal.
POS Machine
Two POS machines acquired with instalment plan is implemented from 2024-05-20.
€416.67
POS Monthly Plan
POS subscription scheduled to start after rollout readiness is active from 2026-07-29.
€285.00
Cyprus VAT
Standard Cyprus VAT at 19% is applied to taxable agreement lines.
€54.15
Audit timeline
No agreement audit events yet.
Current charges
Recurring, usage, support, VAT, MRR and ARR from active lines.
| Agreement Line | Status | Service Start Date | Billing Cycle | Amount |
|---|---|---|---|---|
| POS Machine | Implemented | 2024-05-20 | monthly | €416.67 |
One-time / acquired items
Hardware, training, setup fees, implementation, delivery, and payment state.
| Agreement Line | Status | Service Start Date | Billing Cycle | Amount |
|---|---|---|---|---|
| POS Machine | Implemented | 2024-05-20 | monthly | €416.67 |
Instalments
Payment schedule and remaining balance for hardware or invoices paid in parts.
POS Machine
6 instalments - total €2,500.00
Future scheduled lines
Future services, price changes, starts, cancellations, and forecast effect.
| Agreement Line | Status | Service Start Date | Billing Cycle | Amount |
|---|---|---|---|---|
| POS Monthly Plan | Active | 2026-07-29 | monthly | €285.00 |
Agreement Lines
Items, services, plans, bundles, hardware, training, usage, pricing, VAT, internal cost and implementation state.
| Agreement Line | Type | Pricing | Status | Service Start Date | First Invoice Date | Billing Cycle | Qty | Unit price | Discount | VAT | Total | Cost | Margin | Implementation | Actions |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
L01 - POS Machine Two POS machines acquired with instalment plan | hardware | Instalment-based price | Implemented | 2024-05-20 | 2024-05-20 | monthly | 2 | €2,280.00 | 0% | €79.17 | €495.84 | €5,880.00 | -1311.2% | Required | |
L02 - POS Monthly Plan POS subscription scheduled to start after rollout readiness | plan | Quantity-based price | Active | 2026-07-29 | 2026-07-29 | monthly | 1 | €285.00 | 0% | €54.15 | €339.15 | €95.00 | 66.7% | Required |
Agreement Changes
Pending, applied, rejected, and scheduled agreement changes.
Agreement Change Requests
Agreement Changes are separate from cancellation requests and show financial and implementation impact.
| Agreement Change # | Type | Requested by | Status | Effective date | Financial impact | Approval | Implementation | Actions |
|---|---|---|---|---|---|---|---|---|
| CHG-CRG-2026-003 POS subscription starts after hardware rollout readiness. | Future-date change | Sofia Georgiou | Scheduled | 2026-07-29 | €285.00 MRR €0.00 next invoice | Not required | Scheduled | View |
| CHG-CRG-2026-004 Larnaca branch requested another POS machine. | Add hardware | Christos Papadopoulos | Pending approval | 2026-08-13 | €380.00 MRR €452.20 next invoice | Pending | Pending approval | View |
Versions
Snapshots after commercial changes.
v1 - Initial agreement
Initial commercial agreement activated.
v2 - Latest commercial version
Current active commercial state.
Implementation Flow
Tasks generated from Agreement Lines, Agreement Changes, and cancellations.
Configure POS subscription
POS subscription - Not started
Billing change does not automatically update the real software. Manual implementation task required.
Create or complete the operational task before promising the customer that access, delivery, training, or removal is finished.