Catalog item
Premium ERP Support
SUP-PREM - Priority SLA support and named account management.
Item overview
Accounting, VAT, and cost
Customer price
€420.00
Internal cost
€135.00
Margin
67.9%
Visibility rules
Default catalog posture: hidden from customer portal until explicitly exposed.
Visible to: Internal users only
Last changed 11 May 2026 by System default
Default and related plans
Plans using this item as the base item or a plan charge.
Related bundles
Bundles/packages that include this item or one of its plans.
Used in offers
Offer usage from current demo data.
No relationships found in the current demo data.
Used in commercial agreements
Agreement usage from active commercial agreement lines.
No relationships found in the current demo data.
Customer visibility exceptions
Explicit customer and customer group exposure for this catalog entity.
Customer groups
Selected customers
No selected customer exceptions.
Metadata
sla
P1 4h
revenueAccount
7040
marginPolicy
Manager review below 55%
Customer-visible price notes
Includes named account manager and priority SLA.
Internal notes
Monitor margin if discounted below 55%.
Audit timeline
Catalog changes are logged in the tenant audit stream.
No catalog audit events yet.