Catalog item
Support Hours
SUP-HOURS - Prepaid support hours for ad hoc work and post go-live assistance.
Item overview
Accounting, VAT, and cost
Customer price
€950.00
Internal cost
€420.00
Margin
55.8%
Visibility rules
Support hours are available to customers with active support agreements.
Visible to: Cyprus Retail Group Ltd, Paphos Hotels Group Ltd
Last changed 23 Apr 2026 by Elena
Default and related plans
Plans using this item as the base item or a plan charge.
No relationships found in the current demo data.
Related bundles
Bundles/packages that include this item or one of its plans.
Retail Starter Package
BND-RET-START
Used in offers
Offer usage from current demo data.
No relationships found in the current demo data.
Used in commercial agreements
Agreement usage from active commercial agreement lines.
No relationships found in the current demo data.
Customer visibility exceptions
Explicit customer and customer group exposure for this catalog entity.
Customer groups
Selected customers
Metadata
deliveryUnit
hour
consumedExternally
true
Customer-visible price notes
Prepaid support hours can be used for approved work.
Internal notes
Track consumption outside billing until service delivery integration exists.
Audit timeline
Catalog changes are logged in the tenant audit stream.
No catalog audit events yet.