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Customer commercial agreement
AGR-CRG-CRM-2026
Cyprus Retail Group Ltd - Cyprus Retail Group CRM Negotiated Agreement
Agreement summary
Customer
Cyprus Retail Group Ltd
Source
manual
Service Start Date
2026-04-10
First Invoice Date
2026-04-10
Billing Cycle default
monthly
Payment Terms
14 days
Payment method
Card token
Cancellation policy
approval-required
Contract
CTR-CRG-CRM-2026
ERP reference
ERP-CRG-CRM
Agreement totals
Current, future, tax, and internal economics.
Current monthly
€240.00
One-time pending
€0.00
Instalment balance
€0.00
Next Invoice
€285.60
2026-05-30
VAT
€45.60
Internal cost
€120.00
Margin
50.0%
MRR / ARR
€240.00 / €2,880.00
Why customer pays €285.60
Customer-facing commercial explanation with internal-only cost kept outside the portal.
CRM Email Campaign Module
Hidden CRM module added with customer-specific negotiated price is pending implementation from 2026-04-10.
€240.00
Cyprus VAT
Standard Cyprus VAT at 19% is applied to taxable agreement lines.
€45.60
Audit timeline
No agreement audit events yet.
Current charges
Recurring, usage, support, VAT, MRR and ARR from active lines.
| Agreement Line | Status | Service Start Date | Billing Cycle | Amount |
|---|---|---|---|---|
| CRM Email Campaign Module | Pending implementation | 2026-04-10 | monthly | €240.00 |
One-time / acquired items
Hardware, training, setup fees, implementation, delivery, and payment state.
No one-time or acquired lines.
Instalments
Payment schedule and remaining balance for hardware or invoices paid in parts.
No instalment lines.
Future scheduled lines
Future services, price changes, starts, cancellations, and forecast effect.
No future scheduled lines.
Agreement Lines
Items, services, plans, bundles, hardware, training, usage, pricing, VAT, internal cost and implementation state.
| Agreement Line | Type | Pricing | Status | Service Start Date | First Invoice Date | Billing Cycle | Qty | Unit price | Discount | VAT | Total | Cost | Margin | Implementation | Actions |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
L01 - CRM Email Campaign Module Hidden CRM module added with customer-specific negotiated price | plan | Custom negotiated price | Pending implementation | 2026-04-10 | 2026-04-10 | monthly | 1 | €180.00 | 0% | €45.60 | €285.60 | €120.00 | 50.0% | Required |
Agreement Changes
Pending, applied, rejected, and scheduled agreement changes.
Agreement Change Requests
Agreement Changes are separate from cancellation requests and show financial and implementation impact.
| Agreement Change # | Type | Requested by | Status | Effective date | Financial impact | Approval | Implementation | Actions |
|---|---|---|---|---|---|---|---|---|
| CHG-CRG-2026-001 Customer accepted a hidden CRM launch offer. | Add service | Andreas Kyriakou | Needs implementation | 2026-04-10 | €180.00 MRR €214.20 next invoice | Approved | Pending implementation | View |
| CHG-CRG-2026-006 Review low-margin CRM negotiated price before renewal. | Change price | George Michaelides | Draft | 2026-08-28 | €60.00 MRR €0.00 next invoice | Pending | Not required | View |
Versions
Snapshots after commercial changes.
v1 - Initial agreement
Initial commercial agreement activated.
v1 - Latest commercial version
Current active commercial state.
Implementation Flow
Tasks generated from Agreement Lines, Agreement Changes, and cancellations.
Enable CRM email module
CRM Email Campaign Module - Waiting for customer
Billing change does not automatically update the real software. Manual implementation task required.
Create or complete the operational task before promising the customer that access, delivery, training, or removal is finished.