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Commercial 360
Current charges, acquired items and warnings
Active services
Recurring services, acquired items, assets and training
Agreements
Customer Commercial Agreements
Offers
Filtered sales offers for this customer
Invoices
Finance invoices and balances
Payments
Payment and allocation history
Cancellations
Cancellation requests and approval impact
Implementation Flow
Manual activation, delivery and removal tasks
Audit
Customer-related audit register
Customer Commercial 360
CRG
Cyprus Retail Group Ltd - ERP client - VAT CY10293458D
Current MRR
€880.00
Active recurring services
Next invoice estimate
€2,499.00
Due 2026-06-13
Open balance
€2,499.00
SEPA mandate
Pending implementation
3
Manual tasks still tracked
Current Commercial Snapshot
What the customer pays now, owns already, and still needs completed.
Current monthly amount
€880.00
Current annual amount
€10,560.00
Next invoice amount
€2,499.00
One-time unpaid amount
€900.00
Instalment balance
€1,760.00
Active discounts
€120.00
Active services
3
Acquired items/assets
5
Pending approvals
2
Why Customer Pays €880.00
Customer-safe explanation with internal commercial context kept in the tenant app.
Accounting module
Active since 2024-05-01 and included until cancellation effective date.
€420.00
Included in next invoice - monthly
Stock module
Active retail stock control subscription.
€280.00
Included in next invoice - monthly
CRM Email Campaign Module
Hidden catalog module sold with customer-specific negotiated pricing.
€180.00
Included in next invoice - monthly
2 POS machines
Hardware acquired two years ago, still paid through instalments.
€440.00
Included in next invoice - monthly
Training sessions
Three-session package purchased; one delivered and two scheduled.
€900.00
Included in next invoice - one-time
POS subscription
Scheduled to start later, excluded from the next invoice.
€285.00
Excluded from next invoice - monthly
Cyprus VAT
Standard Cyprus VAT at 19% is added to taxable lines. Payment terms are 14 days.
€399.00
Included in next invoice
Service paid but implementation incomplete
CRM has started billing, but user access setup remains open.
Cancelled service pending manual removal
Accounting cancellation needs manual ERP access removal on the effective date.
Custom negotiated margin is low
CRM launch price is close to internal delivery cost and should be reviewed before renewal.
Offer expires soon
ERP Care and Onboarding offer is active and expires in two weeks.
Recommended Actions
Next best operational steps based on commercial state.
Complete CRM implementation
Enable campaign module access before the next invoice is issued.
Review Accounting cancellation
Confirm effective date and manual access removal owner.
Offer advanced store operations training
Customer has two scheduled sessions and another POS request.
Review next invoice
Next invoice includes recurring, instalment, training, discount, and VAT lines.
Current Charges
Grouped recurring, one-time, instalment, discount, usage, and VAT impact.
| Charge | Group | Status | Billing Cycle | Next Invoice Date | Amount | VAT | Total | Customer note |
|---|---|---|---|---|---|---|---|---|
| Accounting module | Recurring | Pending cancellation | monthly | 2026-05-30 | €420.00 | €79.80 | €499.80 | Accounting module remains billable until the scheduled cancellation effective date. |
| Stock module | Recurring | Active | monthly | 2026-05-30 | €280.00 | €53.20 | €333.20 | Stock control subscription for retail stores. |
| CRM Email Campaign Module | Recurring | Active | monthly | 2026-05-30 | €180.00 | €34.20 | €214.20 | Customer-specific CRM launch price from accepted offer. |
| POS machines instalment | Instalment | Active | monthly | 2026-05-30 | €440.00 | €83.60 | €523.60 | Two POS machines paid over six instalments. |
| Remaining training sessions | One time pending | Scheduled | one-time | 2026-05-30 | €900.00 | €171.00 | €1,071.00 | Two remaining sessions from the three-session training package. |
| CRM launch discount | Discount | Active | monthly | 2026-05-30 | -€120.00 | -€22.80 | -€142.80 | Introductory discount approved for the CRM launch. |
Future Charges
Scheduled starts, future agreement changes, upcoming instalments, and price changes.
POS subscription
POS subscription begins after retail rollout.
Planned invoice 2026-07-29 - 2026-07-29 to 2026-08-28
€339.15
Accounting module removed from invoices
Accounting cancellation takes effect after the agreed notice period.
Planned invoice 2026-07-14 - Recurring
-€499.80
Additional POS machine request
Customer requested another POS machine for the Larnaca branch.
Planned invoice 2026-08-13 - One-time pending
€904.40